Refund Policy
Last updated: March 2026
Thank you for shopping with Axrive. Our return and refund policy is designed to be clear, fair, and transparent while protecting both our customers and our store. Please review the terms below before initiating a return.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, items must meet all of the following conditions:
• Items must be unused and in the same condition as received
• Original packaging, accessories, manuals, and tags must be included
• A return request must be submitted within 30 days of delivery
• The item must be shipped back within 7 days after Return Authorization (RA)
• Proof of purchase (order number, receipt, or confirmation email) must be provided
The following items are not eligible for return:
• Gift cards
• Clearance or final-sale items
• Customized or personalized products
• Items showing signs of use, damage, or missing parts
If your item arrives defective or damaged, please contact us within 7 days of delivery with photos and your order number.
2. Return Authorization (RMA) Process
To request a return:
Email farrowxalberto@gmail.com with your order number and reason for return.
If your request is approved, we will issue a Return Authorization (RA) number along with detailed return instructions.
• Returns must be shipped using a trackable shipping method
• Please keep your shipping receipt as proof of return
• Returns sent without prior authorization may be refused
Unless the item is defective or incorrect, customers are responsible for return shipping costs and the risk of loss until the item is received and inspected.
3. Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days after approval
• Additional time may be required by your bank or card provider
Original shipping fees are non-refundable, except in cases of our error or verified defective items.
4. Exchanges
We offer exchanges only for items that are:
• Defective
• Damaged
• Incorrectly shipped
If a replacement is unavailable, a refund will be issued according to this policy.
Please contact:
Include photos and your order number when applicable.
5. Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided that processing or shipment has not started.
Once fulfillment begins, cancellations may no longer be possible. In such cases, you may request a return after delivery.
6. Shipping Fees & Address Issues
Shipping fees are non-refundable, except in cases of:
• Incorrect items shipped
• Verified product defects
If a package is returned due to:
• Incorrect or incomplete shipping address
• Refused delivery
• Failure to collect the package
We may offer:
• Reshipment (additional shipping fees may apply)
• Refund of product price excluding original shipping cost
Some shipments may require a signature upon delivery.
If a package is marked as Delivered but cannot be located, please contact the shipping carrier first. We will assist when possible.
7. Damaged or Defective Items
If your order arrives damaged, defective, or incomplete:
• Contact us within 7 days of delivery
• Provide clear photos and your order number
• Keep all original packaging materials
After verification, we may offer:
• Replacement
• Replacement parts
• Partial or full refund
8. International Returns
For international orders:
• Duties, taxes, and customs fees are non-refundable
• Customers are responsible for return shipping and related import charges unless the return is due to our error
9. Contact Information
If you have any questions regarding returns or refunds, please contact our support team:
📧 Email: farrowxalberto@gmail.com
🌐 Official Store:
https://axrive.com
We typically respond within 1–2 business days (Monday–Friday).
Axrive Official Store
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https://axrive.com